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'You Got E-Government?' A Quantitative Analysis of Social In- and Exclusiveness of Electronic Public Service Delivery

Classification
Dimension Value
  • Type of the Research Result
  • Literature Analysis
  • Current Status of Development
  • Development Completed
    • Without Economical Utilization
  • Number of Cases
  • Not Specified
  • Functional Area
  • Coordinating Processes
    • Strategic Planning of Product-Service-Systems
    • Core Processes
      • Core Processes First Level
        • Design and Implementation of Product-Service-Systems
        • Ideas Generation for Product-Service-Systems
      • Core Processes Second Level
        • Distribution of Product-Service-Systems
    • Company Size
    • Not Specified
    • Lifecycle Phase
    • Pre-Utilization
    • Types of Customers of Value Bundles
    • Public Administrations
    • Industry Sector
    • Providing other Public and Personal Services
    • Public Administration and Defense, Social Insurance
    • Standardization
    • No Standardization
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    Addressing the question of what could be possible explanations for lacking inclusiveness in eGovernment, authors of this paper conduct a quantitative analysis of statistical data on eGovernment usage in Europe, taking into account specific digital divide groups, such as senior citizens, people with low education or people without employment. In order to contextualise their findings, authors discuss the case of inclusiveness of eGovernment in Germany. They contrast eGovernment usage (on an informational and transactional level) with eCommerce and internet usage.

    This research result was described by Sanja Tumbas (2. May 2011 - 8:55)
    This research result was last edited by Sanja Tumbas (21. October 2011 - 14:05)

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