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Online Government Advice: How to Succeed

Dimension Value
  • Type of the Research Result
  • Theory
  • Current Status of Development
  • Not specified
  • Number of Cases
  • Not Specified
  • Functional Area
  • Supporting Processes
    • Information Management
    • Other Supporting Processes
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Not Specified
  • Types of Customers of Value Bundles
  • Public Administrations
  • Industry Sector
  • Not Specified
  • Standardization
  • Not Specified

Online advisory services have become ubiquitous and are playing a more vital role in people’s lives. From online loan terms exploration to health care eligibility self-assessment, various services are delivered to clients through online advisory tools. Government agencies in particular are offering such services to the public. Due to increased awareness that government service delivery should be “citizencentric”, this study assesses the impact of providing online advisory systems to assist the public. Building on insights from practice and literature, the study utilizes an experiment to empirically examine the key role that effective online advisory tools play in generating a sense of empowerment for the generalpublic.

This research result was described by Sanja Tumbas (13. August 2011 - 14:22)
This research result was last edited by Sanja Tumbas (16. December 2011 - 22:12)

Further information

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