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Co-Creation in Business Service Lifecycle Management

Classification
Dimension Value
  • Type of the Research Result
  • Model
    • Other Model
  • Current Status of Development
  • Not specified
  • Number of Cases
  • None
  • Functional Area
  • Coordinating Processes
    • Management of Values and Culture for Product-Service-Systems
    • Strategic Planning of Product-Service-Systems
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Utilization
  • Types of Customers of Value Bundles
  • Not Specified
  • Industry Sector
  • Not Specified
  • Standardization
  • Not Specified

Co-creation between customers and providers has recently gained more attention by business service providers as a promising endeavour. The different perspectives of co-creation - innovation, sourcing and marketing - are well deployed. From a provider’s point of view, the question of how to manage business services with respect to co-creation is vitally important. However, service engineering and service lifecycle management typically take a mostly internal, closed-loop approach, although a logical implication of acknowledging the value co-creation perspective on “service” would be to leverage customer and other stakeholder competences to the full extent. This paper aims at reconciling the perspectives of co-creation and makes a contribution by analysing where and how co-creation can be effectively utilised throughout the various stages of a generic business service lifecycle.

This research result was described by Sanja Tumbas (28. April 2011 - 9:01)
This research result was last edited by Sanja Tumbas (30. November 2011 - 0:46)

Further information


This Research Result is connected to the following Publication/s