• Deutsch
  • English

The Chiasmus of Design: Paradoxical Outcomes in the E-Government Reform of UK Children’s Services

Dimension Value
  • Type of the Research Result
  • Empirical Study
    • Observation Results
  • Current Status of Development
  • Not specified
  • Number of Cases
  • Not Specified
  • Functional Area
  • Supporting Processes
    • Information Management
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Not Specified
  • Types of Customers of Value Bundles
  • Other Recipients
  • Private Customers
  • Industry Sector
  • Domestic Services
  • Health Care, Veterinary Care and Welfare
  • Standardization
  • Not Specified

This paper presents a detailed ethnographic study of the design problems of a major national IT system in UK child protection and welfare services. The implementation of the Integrated Children’s System (ICS) has disrupted social work practice and engendered growing professional resistance, prompting a fundamental review of its design. Marshall McLuhan’s concept of chiasmus is a central feature of the analysis presented here of the tribulations of the ICS.

This research result was described by Sanja Tumbas (13. August 2011 - 11:03)
This research result was last edited by Sanja Tumbas (16. December 2011 - 23:03)

Further information