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Publications

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2011
Information Needs in Service Systems – A Framework for Integrating Service and Manufacturing Business Processes, Becker, J., Beverungen D., Ralf K., Matzner M., and Müller O. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)
2009
Configurative Service Engineering – A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance, Becker, J., Beverungen D., Knackstedt R., and Matzner M. , Proceedings of the 42nd Hawaii International Conference on System Science, (2009)
A Framework for Design Research in the Service Science Discipline, Becker, J., Beverungen D., Knackstedt R., Matzner M., Müller O., and Pöppelbuß J. , Proceedings of the 15th Americas Conference on Information Systems (AMCIS), San Francisco, California, USA, (2009)