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Submitted
Blueprinting the service company. Managing service processes efficiently, Fließ, S., and Kleinaltenkamp M. , Journal of Business Research, 57 (2004) 4, p.392–404, (Submitted)
Effiziente Auftragsabwicklung mit myOpenFactory, Schuh, G. , (Submitted)
Entwicklung von Werkzeugmaschinen unter Berücksichtigung der Lebenszykluskosten, Denkena, B., Harms A., Möhring H. - C., Noske H., and Vogeler S. , (Submitted)
Explanatory Factors for Participation in Formal Standardisation Processes: Empirical Evidence at Firm Level, Blind, K. , Economics of Innovation and New Technology, 15 (2), p.157-170, (Submitted)
HyPro. Ganzheitliche strategische Veränderung zum Lösungsanbieter, , Hybride Wertschöpfung. Verfahren und Instrumente, Leipzig, p.12-13, (Submitted)
Management hybrider Wertschöpfung. Potenziale, Perspektiven und praxisorientierte Beispiele (Ergebnisse aus dem Forschungsvorhaben Serv.biz), Bienzeisler, B., and Ganz W. , (Submitted)
Planung und Bewertung von Dienstleistungsnetzwerken kleiner und mittlerer Unternehmen der Investitionsgüterindustrie, Winkelmann, K. , Service Today, 18 (2004) 2, p.16-17, (Submitted)
ServCHECK: Diagnosetool für Serviceorganisation. Bestimmung von Verbesserungspotenzialen und Ableitung von Weiterentwicklungsmaßnahmen im Service, Nitu, B., Hauser A., and Kutlina Z. , (Submitted)
Solution Selling: Wie der Wandel zum Lösungsanbieter gelingt, Woisetschläger, D., Backhaus C., and Michaelis M. , Systematische Gestaltung von Leistungen und Prozessen in KMU - Voraussetzung für erfolgreiche Internationalisierung von Dienstleistungen, (Submitted)
A taxonomy of standards in the service sector: Theoretical discussion and empirical Test, Blind, K. , The Service Industries Journal, 26 (4), p.397-420, (Submitted)
Vortrag auf 7. BMBF-Dienstleistungstagung, Hatfield, Sarah, IPT Fraunhofer, and Torsten Grundmann HEIM HAUS & , (Submitted)
2011
Coopetition Based Interaction Design for Optimal Customer Attraction, Lin, Yuting, and Yuan Soe-Tysr , Proceedings of the 44th Hawaii International Conference on System Sciences, (2011)
The Economics of Service Level Engineering, Kieninger, A., Westernhagen J., and Satzger G. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)
Empathic Service Systems: ‘Designing’ Emotion in a Cancer Care Service System, Stacey, P., Bascavusoglu-Moreau E., and Tether B. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)
Generating Service Value Webs by Hierarchical Configuration: A Case in Intellectual Property Rights Clearing, Gordijn, J., De Leenheer P., and Razo-Zapata I. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)
Groupsona: A Method for Discovering the Needs of Social Interaction Embedded Services, Wang, Jyun-Cheng, Chiang Cheng-Hsin, Chang Ching-Hui, and Chung Pei-Wen , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)
Improving Service Through Just-in-Time Concept in a Dynamic Operational, Tan, Kar Way, Fu Na, and Lau Hoong Chuin , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)
Information Needs in Service Systems – A Framework for Integrating Service and Manufacturing Business Processes, Becker, J., Beverungen D., Ralf K., Matzner M., and Müller O. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)
Metaphor-Based Alliance Partners Recommendation for Unique and Attractive Destination Image Building, Yeh, Yu-Chen, Hsieh Pei-Hung, and Yuan Soe-Tsyr , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)
Risk-Reward Sharing in IT Service Contracts – A Service System View, Satzger, G., and Kieninger A. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)
2010
The Adoption of Mobile Commerce Services by Individuals: A Current State of the Literature, AlHinai, Y. S., Kurnia S., and Smith S. P. , 21st Australian Conference on Information Systems, Brisbane, (2010)
Barriers to IT-Driven Governmental Transformation, Henningsson, S., and vanVeenstra A. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)
The Business Perspective of Cloud Computing: Actors, Roles, and Value Networks, Leimeister, S., Riedl C., Böhm M., and Krcmar H. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)
The challenge of conceptual modeling for product-service systems: status-quo and perspectives for reference models and modeling languages, Becker, J., Beverungen D. F., and K. Ralf , Volume 8, (2010)
Co-Creation in Business Service Lifecycle Management, Krug, S., Korthaus A., Fielt E., and Leyer M. , 21st Australian Conference on Information Systems, Brisbane, (2010)