This project aims to develop methods for improving the service quality of the internet by better management of congestion. Improved service quality will be evident to internet users in the form of reduced delay and data loss. The proposed research is significant because as well as improving service quality, it will facilitate delivery of internet services over poor quality communications infrastructure such as is present in many remote and regional areas of Australia. It also will result in more efficient utilization of telecommunications infrastructure. The project will deliver implementations in the form of software which is easily installed in any computer.