SMS - Push First and Then Students Will Pull Administrative Information in Higher Education? |
An Empirical Exploration of Requirements Engineering for Hybrid Products |
Understanding Citizens' Behavioural Intention in The Adoption of E-Government Services in the State of Qatar |
Predominantly Electronic or Personal Service Delivery? A Case in The Wealth Management Context |
The Economics of Service Level Engineering |
Risk-Reward Sharing in IT Service Contracts – A Service System View |
Information Needs in Service Systems – A Framework for Integrating Service and Manufacturing Business Processes |
Under-representation in SLAs for Global IT-centric Services |
Managing the Current Customization of Process Related IT-Services |
Learning Service Experience from the Service Encounter of a Retailing Chain Storefront |
Evaluating IT Services Price Benchmarks under Uncertainty |
The Design of An Accountability Framework for Service Engineering |
The Critical Issues about Deploying RFID in Healthcare Industry by service perspective |
Impacts of Logistics Service Performance through IT on Overall Tourist Satisfaction and Loyalty |
The Design and Success of Shared Services Centres |
Diffusion of E-Government Services in Australia: Citizens' Perspectives |
'You Got E-Government?' A Quantitative Analysis of Social In- and Exclusiveness of Electronic Public Service Delivery |
Understanding Consumer Recommendation Behavior in a Mobile Phone Service Context |
Success Factors in the Introduction of Standard Software in Core Processes of Banks |
Iseller - A Generic and Hybrid Recommendatio System for Interactive Selling Scenarios |