|
Framework of a Process Laboratory for the Operational Control of Service Processes |
|
Towards Global Service Quality Dimensions: an Exploration of Commonality in Service Quality Measurement across Industries |
|
IT Impacts on Operation-Level Agility in Service Industries |
|
The (Missing?) Value of IT in Public Organizations – The Case Of the Swedish Rescue Services |
|
Barriers for Transformation: Impediments for Transforming the Public Sector through Egovernment |
|
Risk-Based Decision Support in Service Value Networks |
|
The Design of An Accountability Framework for Service Engineering |
|
A Lifecycle Approach towards Business Rules Management |
|
A Conceptual Model for IT-enabled Enterprise Risk Management in Financial Organisations |
|
Intelligent Decision Support Systems and Neurosimulators: A Promising Alliance for Financial Services Providers |
|
Facilitating Operational Control of Business Services: A Method for Analysing and Structuring Customer Integration |
|
On Business Services Representation – The 3 x 3 x 3 Approach |
|
Towards an Abbreviated COBIT Framework for Use in an Australian State Public Sector |
|
An Evaluation Framework for e-Government Services Based on Principles Laid Out in COBIT, the ISO 9000 Standard, and TAM |
|
The Impact of Mobile Computing in the Performance Evaluation of Emergency Medical Services: An Australian Case Study |
|
Transforming IT Service Management – the ITIL Impact |
|
Internationales Servicemarketing - Die neue Dimension im industriellen Wettbewerb [en] |
|
Ex-ante-Kalkulationsmodell zur mittel- bis langfrisigen Budgetkalkulation für den Dienstleistungsexport [en] |
|
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Vergleichsrahmen für PSSE-Vorgehensmodelle [en] |
|
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Rahmenkonzept zur Entwicklung von PSS [en] |
