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Prof. Janet McColl-Kennedy

Prof. Janet McColl-Kennedy

Contact Person of the following Projects
  • The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context
  • Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression,Behaviour and Organisational Respo
  • Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach [de]
  • Pro bono service: drivers, delight, dark side and downside for the professional [de]

    Das Profil wurde zuletzt bearbeitet am 22. Juni 2011 - 10:04