• Deutsch
  • English

How to describe your service. An invitation to the structured analysis and design technique

TitelHow to describe your service. An invitation to the structured analysis and design technique
PublikationstypJournal Article
Jahr1995
AutorenCongram, C., and Epelman M.
JournalInternational Journal of Service Industry Management, 6 (1995) 2
Seiten6-23